Terms of Delivery

 By placing an order, you agree to comply with the terms and conditions of ordering and delivery.

 

Frozen products

Note!!!! Frozen products cannot be shipped by post.

-When collecting frozen products, it’s a good idea to bring a cooler bag and ice packs

Live insects

-Live insects are also shipped at the beginning of the week to ensure they arrive alive. (Shipping days: Monday and Tuesday morning)

-Please use Matkahuolto for all live insects. Delivery time: 1-3 days. For example, the MH Lähellä parcel, max. 2 kg, costs 7.40

-Food insects delivered via Matkahuolto come with a "live arrival guarantee." For all other insects, we recommend collecting them from the store, as the shipping company does not provide any guarantees for them. This does not apply to orders placed in winter that do not include a heat pack. (When the temperature is below +5 & there are overnight frosts.)

-We recommend using winter packaging for woodlice & beetles. 

DSV[ formerly  Schenker's) delivery time is 2-5 business days, and live insects cannot be included in shipments. Supplies only. 

-We cannot guarantee live delivery if the shipment is not collected upon arrival

-Please include a heat pack in your order during winter weather. 

-Live insects cannot be shipped when temperatures drop below -20 degrees

Fluorescent tubes, lamps, and heat lamps

-Ship with the fragile-item surcharge. We will not compensate for broken products if the fragile-item surcharge for Matkahuolto has not been selected.

-The product warranty is also void if the fragile-item surcharge is not included in the delivery

Pets

-During winter frosts, we cannot ship the snails, spiders, millipedes, praying mantises, etc. listed in this section.

All pets for sale can be collected from the store during opening hours.

Only paid orders will be shipped.

By placing an order, you also agree to pay for the products you order.

Repeated abuse will result in the customer account being deleted.

Unpaid orders are automatically deleted within one week.

We reserve the right to change prices and products.

Products are covered by the statutory 14-day right to exchange and return.

-The right to return does not apply to live insects or frozen products.

-if it can be shown that the customer caused the product to break

-shipments that were not collected 

-For returns or complaints, please contact the sender first at reptifood1@gmail.com

-The customer is responsible for the costs incurred for returns and for returning uncollected shipments. Shipping costs according to the price list + a small-invoice fee of €5.

-For damage to goods during transport, first submit a damage report to the shipping company, then please contact us

 

Our store is open Mon CLOSED, Tue 12-18, Wed 12-19, Thu 12-18, and Fri 10-16

Address: Soidintie 1 00700 Helsinki